BE99 Cockpit FAQ — all your questions
All Answers in One Place

No. BE99 Cockpit policy allows only one account per person. Creating multiple accounts is a violation of our terms — all associated accounts may be permanently closed and balances forfeited.

KYC is not required at registration, but must be completed before your first withdrawal. Verification takes just a few minutes using your national ID and a selfie.

You can update your email address, phone number, and password from your profile settings after logging in. To change your name or date of birth, please contact our support team via live chat.

Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered phone number or email address. Click the link to set a new password. The reset link remains active for 15 minutes.

Contact our 24/7 live chat immediately. Our team will verify your identity and temporarily suspend the account. You should then change your password and enable 2FA.

2FA (Two-Factor Authentication) is a two-step security process. In addition to your password, a one-time OTP is sent to your phone — both must be correct to log in. With 2FA enabled, your account stays protected even if your password is compromised.

Log in and go to the "Deposit" section. Select your preferred payment method (mobile banking, e-wallet, etc.) from the available options. Enter the amount and follow the on-screen instructions. Once the payment is successful, your account balance will be credited within a few minutes.

The minimum deposit amount varies by payment method. Generally, mobile banking and e-wallet deposits start from BDT 200. Check the payment page for the latest information.

Funds typically arrive within 5–15 minutes. If more than 30 minutes have passed, please contact us via live chat with proof of payment (a screenshot or transaction ID) and we'll resolve it promptly.

BE99 Cockpit does not charge any deposit fees. However, your payment provider (mobile banking / e-wallet) may apply their own transfer charges in accordance with their policies.

For KYC-verified accounts, withdrawals are typically processed within 1–24 hours. Unverified accounts may experience delays. Processing times may vary slightly depending on the day of the week and payment method.

Withdrawals may be rejected in certain cases, such as incomplete KYC verification, unmet bonus wagering requirements, or account restrictions due to suspicious activity. Contact live chat for more details.

The minimum withdrawal amount varies by payment method. Generally, withdrawals start from BDT 300. Check the Payment section for daily maximum limits and further details.

Making your first deposit after registration will automatically credit your welcome bonus. Visit the promotions page for full bonus amounts and terms. Bonus balance can be used for gaming but cannot be withdrawn directly.

A wagering requirement is the number of times you must bet your bonus balance before you can withdraw it. For example, a 10x wager on a BDT 100 bonus means you need to place BDT 1,000 in total bets. Requirements vary by bonus — see the promotions page for details.

Share your unique referral code. When someone registers using your code and makes their first deposit, you earn a bonus. See current referral terms and amounts on the promotions page.

Loyalty points accumulate with daily logins and gameplay. Once you reach a set threshold, you can redeem them for bonus cash, free spins, or other rewards. Visit the Loyalty section to check your current points balance and redemption rates.

BE99 Cockpit offers betting on 20+ sports including cricket, football, tennis, badminton, basketball, and volleyball. Cricket and football are featured prominently for Bangladeshi users. Live betting is also available.

BE99 Cockpit's Live Casino features Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Sic Bo, Andar Bahar, and many more — all with real dealers.

Slots jackpot winnings are credited to your account balance instantly. Large wins may require a short verification period before being processed. You can then withdraw the funds as usual, provided your KYC is complete.

BE99 Cockpit uses decimal odds. For example, odds of 2.50 mean a winning BDT 100 bet returns a total of BDT 250 (including the original stake). You can also view odds in other formats such as fractional and American.

Download the BE99 Cockpit app directly from our app page. It is available for both Android and iOS. Full installation instructions are provided on the app page.

Yes, the BE99 Cockpit app offers everything available on the website — Sports Betting, Live Casino, slots, bingo, payments, bonuses, and more. On top of that, the app also supports push notifications and biometric login.

You can self-exclude from the "Responsible Gaming" section in your profile settings. Choose from a range of periods starting from 7 days up to permanent exclusion. Note that a permanent self-exclusion cannot be reversed once activated.

Log in and navigate to Profile > Responsible Gaming > Deposit Limits to set daily, weekly, or monthly limits. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period.